QueueKat

Attending: get started

Sign in to your organization's QueueKat site

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Start with the event link from the organizer. Each organization has its own QueueKat site, and this link takes you to the right one.

The link opens the event page for the organization running the event. For example, an organization might use cedar.example.test; this example address is synthetic. Use the organizer's link even if you know another QueueKat address.

Sign in or create an account

On your organization's QueueKat site, open Log in (/users/log-in). Enter the email for your account at that organization and choose email instructions or password sign-in. If you do not have an account there, use Sign up on the same site.

Accounts belong to one organization. For example, river@example.test could identify separate accounts for two organizations; having the same email does not combine those accounts. Sign-in links return to the QueueKat site that sent them, and signing in to one organization's QueueKat instance does not sign you in to another.

Find your event

After signing in, open the event link again if needed to return to the event page. My events (/my) shows events associated with the account currently signed in.

QueueKat SMS reminder links currently start at queue-kat.com before redirecting to the event page on your organization's QueueKat site. If you need to return later, use the event link provided by the organizer rather than guessing an address.

For booking steps, see Book a place or join a waitlist.

Troubleshooting

  • If the event is missing or the page asks you to sign in again, compare the address bar with the event link from the organizer. Sign in on your organization's QueueKat site using that link.
  • If the email is not recognized, check that you are on the QueueKat site for the organization that owns the event. The same email at another organization is a separate account.
  • If a sign-in message does not arrive, check the address you entered and its spam or junk folder. The login page does not reveal whether an email address has an account.