Book a place or join a waitlist

Use the event page to choose an arrival time or, when available, join the waitlist. A booking, a waitlist place, and an admission pass are different things.

Choose an available arrival time

1. Sign in to your organization's QueueKat site using the event link from the organizer.
2. Choose one of the arrival times still offered on the event page.
3. Check the confirmation on that page. It shows the arrival time for the place you booked. Event times are shown in the event's time zone.

A booking is a place in an arrival window. It is not the code used to enter at the door, and it does not mean staff have already admitted you. The event page will show your current status. A pass becomes available when you are summoned; see Respond to an offer and show your pass.

Join the waitlist when no time is available

If there are no bookable arrival times, the event page may offer Join the waitlist. Select it to add your account to the line. The page shows your current waitlist state, such as how many people are ahead. A waitlist place is not a booking or a guarantee that a place will become available.

The organizer controls whether the event has a waitlist and whether it is open. The list may also be full or permanently closed. In those cases, the event page explains why joining is unavailable; refreshing later may show a change, but does not guarantee one.

Respond if an offer arrives

If room becomes available, the app attempts to notify you on your enabled channels. An offer has a response deadline. Use the exact respond by time in the offer message: the deadline can depend on the event and when the offer notification is sent.

Open the event page and choose an available action before the deadline. Opening an offer link only brings you to the event page with a reminder; it does not accept or decline for you. If the waitlist is still open, declining keeps you on it. If the organizer has closed the waitlist, declining an existing offer ends your participation. Do not assume that another offer will follow.

For party bookings, see Go together with a party.

Troubleshooting

• If an arrival time disappears, it may have filled before you selected it. Choose another time or use the waitlist if the event offers one.
• If there is no waitlist button, the event may not have a waitlist, it may be full or closed, or the event may no longer be taking new people.
• If a notification link says nothing has changed yet, read the current event status and press the action you want there.